Cancellation, no-show, and service policies — so every visit goes smoothly for you and our team.
We make every effort to ensure you're satisfied with your experience at Nine Salon & Spa. If you're not completely satisfied, please let us know at the time of your service, or within 48 hours afterward.
All services are non-refundable. We're glad to schedule a corrective service free of charge if we determine it's needed — the issue must be a mistake on the part of the service provider, not a change of mind after the service has been performed. A redo must be validated by management. You have 48 hours to contact the salon to arrange a complimentary corrective service, and corrective services won't be available more than 7 days past the original appointment. No exceptions.
Please keep in mind that using box color, or going from a darker to a lighter tone, may require more than one service to achieve your desired result.
Nine Salon & Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior toward our team members.
We're happy to return any retail product you've purchased within 7 days of the original purchase. No cash value is given; an in-salon credit will be issued instead.
We understand that unforeseen circumstances happen. To respect the time of both our guests and our staff, we ask that you notify us of a cancellation no less than 24 hours prior to your reservation — this gives us time to fill the appointment if you need to cancel or reschedule. Appointments canceled or changed with less than 24 hours' notice will result in a charge of 100% of the cost of the reserved services, billed to the card on file used to secure the reservation.
Out of respect for our designers' time, a missed appointment with no notice is considered a no-show and will be charged 100% of the total cost of the reserved services.
Please be courteous to your designer and our other guests. If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a fee of 100% of the cost of your scheduled services may apply.
Nine Salon & Spa accepts Visa, MasterCard, American Express, Discover, and in-state personal checks with a valid driver's license.
Your reservation may be booked by following the steps in our online scheduling tool. Your request is not approved until you receive confirmation via email or text from Nine Salon & Spa.
Gift certificates are valid for up to one year from the date of purchase and must be presented at the time of redemption.
If you have any questions about these policies, please contact us at [email protected] or call 609-889-8222.